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Document 0-day macOS major version support process beginning with macOS 16 #22243

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Sep 19, 2024
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Document 0-day macOS major version support process beginning with macOS 16 #22243

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Document 0-day support process
lukeheath Sep 19, 2024
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Adding spacing for formatting
Sampfluger88 Sep 19, 2024
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14 changes: 13 additions & 1 deletion handbook/engineering/README.md
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Expand Up @@ -538,13 +538,25 @@ Upon receiving any device, follow these steps to process incoming equipment.
Once the Digital Experience department approves inventory to be shipped from Fleet IT, follow these step to ship the equipment.
1. Compare the equipment request issue with the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) and verify physical inventory.
2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter).
3. package equipment for shipment and include Yubikeys (if requested).
3. Package equipment for shipment and include Yubikeys (if requested).
4. Change the "Company equipment" spreadsheet to reflect the new user.
- If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/engineering#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=%40spokanemac&labels=%3Ahelp-it&projects=&template=request-it-support.md&title=%F0%9F%92%BB+Request+IT+support) for IT to troubleshoot the device.
6. Ship via FedEx to the address listed in the equipment request.
7. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue.


### Provide 0-day support for major version macOS releases
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Beginning with macOS 16, Fleet will offer 0-day support for all major version macOS releases.

1. Install major version macOS beta release on test devices.
2. Create a new [QA release issue](https://github.com/fleetdm/fleet/issues/new?assignees=xpkoala%2Cpezhub&labels=%23g-mdm%2C%23g-endpoint-ops%2C%3Arelease&projects=&template=release-qa.md&title=Release+QA%3A+macOS+16) with the new major version in the issue title.
3. Complete all manual smoke tests in the issue and confirm they are passing.
4. Confirm all automated tests are passing.
5. [File bugs](https://github.com/fleetdm/fleet/issues/new?assignees=&labels=P1%2Cbug%2C%3Areproduce%2C%3Aincoming&projects=&template=bug-report.md&title=) with a `P1` label and assign to the appropriate [product group](https://fleetdm.com/handbook/company/product-groups#current-product-groups).
6. When all bugs are fixed, follow the [writing a feature guide](https://fleetdm.com/handbook/engineering#write-a-feature-guide) process to publish an article announcing Fleet 0-day support for the new major release.
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## Rituals

<rituals :rituals="rituals['handbook/engineering/engineering.rituals.yml']"></rituals>
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