LigeroSmart · ricardosilvacomplemento · Jan 31, 2024 · Jan 31, 2024 · Jan 31, 2024 · Jan 31, 2024
diff --git a/Kernel/Modules/AgentSurveyEditQuestions.pm b/Kernel/Modules/AgentSurveyEditQuestions.pm
@@ -270,6 +270,8 @@ sub Run {
     elsif ( $Self->{Subaction} eq 'AnswerAdd' ) {
 
         my $Answer = $ParamObject->GetParam( Param => "Answer" );
+		my $OpenTicket = $ParamObject->GetParam( Param => "OpenTicket" );
+		my $QueueID = $ParamObject->GetParam( Param => "QueueID" );
 
         # check if survey and question exists
         if ( $SurveyExists ne 'Yes' || $QuestionExists ne 'Yes' ) {
@@ -287,6 +289,8 @@ sub Run {
                 QuestionID => $GetParam{QuestionID},
                 Answer     => $Answer,
                 UserID     => $Self->{UserID},
+				OpenTicket => $OpenTicket eq 'on' ? 1 : 0,
+				QueueID    => $QueueID || 0,
             );
 
             return $Self->_MaskQuestionEdit(

diff --git a/Kernel/Modules/PublicSurvey.pm b/Kernel/Modules/PublicSurvey.pm
@@ -43,16 +43,22 @@ sub Run {
     my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
     my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
 
+
+
     # ------------------------------------------------------------ #
     # public survey vote
     # ------------------------------------------------------------ #
     if ( $Self->{Subaction} eq 'PublicSurveyVote' ) {
         my $PublicSurveyKey = $ParamObject->GetParam( Param => 'PublicSurveyKey' );
 
+		my $OpenTicketQuestionsText = undef;
+		my $OpenTicketQueueID = 0;
+
         # get survey from public key
         my %Survey = $SurveyObject->PublicSurveyGet(
             PublicSurveyKey => $PublicSurveyKey,
         );
+
         if ( $Survey{SurveyID} ) {
             @QuestionList = $SurveyObject->QuestionList(
                 SurveyID => $Survey{SurveyID},
@@ -79,6 +85,22 @@ sub Run {
                         Param => "PublicSurveyVote2[$Question->{QuestionID}]"
                     );
 
+					my %AnswerData = $SurveyObject->AnswerGet(
+						AnswerID => $PublicSurveyVote2,
+					);
+
+					if($AnswerData{OpenTicket} eq 1){
+						my %RequestData = $SurveyObject->RequestGet(
+							PublicSurveyKey => $PublicSurveyKey,
+						);
+
+						$OpenTicketQueueID = $AnswerData{QueueID};
+
+						$OpenTicketQuestionsText = 'Pergunta: '.$Question->{Question}.' - Resposta: '.$AnswerData{Answer}. "\n";
+
+					}
+
+
                     if (
                         $Question->{AnswerRequired}
                         && ( !$PublicSurveyVote2 || !length $PublicSurveyVote2 )
@@ -331,6 +353,46 @@ sub Run {
                     Title => 'Survey',
                 );
 
+				if($OpenTicketQuestionsText){
+					my $RequestData = $SurveyObject->RequestGet(
+						PublicSurveyKey => $PublicSurveyKey,
+					);
+
+					my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
+						TicketID => $RequestData{TicketID},
+					);
+
+					my $Return = $Kernel::OM->Get('Kernel::System::Ticket')->TicketCreate(
+						Title     => 'Pesquisa de Satisfação - '.$Ticket{TicketNumber},
+						QueueID   => $OpenTicketQueueID,
+						UserID    => 1,
+						PriorityID => 3,
+						StateID   => 1,
+						CustomerID => $Ticket{CustomerID},
+						CustomerUser => $Ticket{CustomerUser},
+						OwnerID   => 1,
+						TypeID    => 1,
+						ServiceID => $Ticket{ServiceID},
+						Lock      => 'unlock',
+						Body      => $OpenTicketQuestionsText,
+					);
+
+					my $ArticleObject       = $Kernel::OM->Get('Kernel::System::Ticket::Article');
+					my $ArticleBackendObject= $ArticleObject->BackendForChannel(ChannelName => 'Phone');
+
+					my $ArticleID = $ArticleBackendObject->ArticleCreate(
+						TicketID  =>  $Return,
+						SenderType => 'agent',
+						IsVisibleForCustomer => 1,
+						UserID => 1,
+						Subject => 'Pesquisa de Satisfação - '.$Ticket{TicketNumber},
+						Body => $OpenTicketQuestionsText,
+						HistoryType => 'OwnerUpdate',
+						HistoryComment => 'Pesquisa de Satisfação',
+						ContentType    => 'text/plain; charset=utf8',
+					);
+				}
+
                 # print the main table.
                 $LayoutObject->Block(
                     Name => 'PublicSurveyMessage',

diff --git a/Kernel/Output/HTML/Templates/Standard/AgentSurveyEditQuestions.tt b/Kernel/Output/HTML/Templates/Standard/AgentSurveyEditQuestions.tt
@@ -266,7 +266,6 @@
                         <label for="Answer" class="Mandatory"><span class="Marker">*</span> [% Translate("Add Answer") | html %]:</label>
                         <div class="Field">
                             <input type="text" id="Answer" name="Answer" size="60" class="Validate_Required [% Data.AnswerServerError | html %] "/>
-                            <button class="CallForAction Plus" type="submit" value="[% Translate("Add") | html %]"> <span><i class="fa fa-plus-square"></i> [% Translate("Add") | html %]</button>
                         </div>
 
                         <div id="AnswerError" class="TooltipErrorMessage">
@@ -277,6 +276,23 @@
                             <p>[% Translate("This field is required.") | html %]</p>
                         </div>
 
+                    </fieldset>
+					<fieldset class="TableLike FixedLabel">
+                        <label for="OpenTicket"> [% Translate("Open Ticket") | html %]:</label>
+                        <div class="Field">
+                            <input type="checkbox" id="OpenTicket" name="OpenTicket"/>
+                        </div>
+                    </fieldset>
+					<fieldset class="TableLike FixedLabel">
+                        <label for="QueueID"> [% Translate("Queue ID") | html %]:</label>
+                        <div class="Field">
+                            <input type="text" id="QueueID" name="QueueID" size="60"/>
+                        </div>
+                    </fieldset>
+					<fieldset class="TableLike FixedLabel">
+                        <div class="Field">
+                            <button class="CallForAction Plus" type="submit" value="[% Translate("Add") | html %]"> <span><i class="fa fa-plus-square"></i> [% Translate("Add") | html %]</button>
+                        </div>
                     </fieldset>
                 </form>
 [% RenderBlockEnd("QuestionEditAddAnswer") %]
@@ -293,6 +309,8 @@
                     <thead>
                         <tr>
                             <th> [% Translate("Description") | html %] </th>
+							<th> [% Translate("Generate Ticket") | html %] </th>
+							<th> [% Translate("Ticket Queue ID") | html %] </th>
                             <th> [% Translate("Up") | html %] </th>
                             <th> [% Translate("Down") | html %] </th>
 [% RenderBlockStart("QuestionEditTableDelete") %]
@@ -306,6 +324,12 @@
                         <tr>
                             <td>
                                 <a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=AnswerEdit;SurveyID=[% Data.SurveyID | uri %];QuestionID=[% Data.QuestionID | uri %];AnswerID=[% Data.AnswerID | uri %]"> [% Data.Answer | truncate(90) | html %] </a>
+                            </td>
+							<td>
+                                [% Data.OpenTicket | truncate(90) | html %]
+                            </td>
+							<td>
+                                [% Data.QueueID | truncate(90) | html %]
                             </td>
                             <td class="Center">
                                 <a class="AsBlock ArrowUp[% Data.ClassUp | html %]" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=AnswerUp;SurveyID=[% Data.SurveyID | uri %];QuestionID=[% Data.QuestionID | uri %];AnswerID=[% Data.AnswerID | uri %]">

diff --git a/Kernel/System/Survey/Answer.pm b/Kernel/System/Survey/Answer.pm
@@ -54,9 +54,9 @@ sub AnswerAdd {
     return $Kernel::OM->Get('Kernel::System::DB')->Do(
         SQL => '
             INSERT INTO survey_answer (question_id, answer, position, create_time, create_by,
-                change_time, change_by)
-            VALUES ( ?, ?, 255, current_timestamp, ?, current_timestamp, ?)',
-        Bind => [ \$Param{QuestionID}, \$Param{Answer}, \$Param{UserID}, \$Param{UserID}, ],
+                change_time, change_by, open_ticket, queue_id)
+            VALUES ( ?, ?, 255, current_timestamp, ?, current_timestamp, ?, ?, ?)',
+        Bind => [ \$Param{QuestionID}, \$Param{Answer}, \$Param{UserID}, \$Param{UserID}, \$Param{OpenTicket}, \$Param{QueueID}, ],
     );
 }
 
@@ -138,7 +138,7 @@ sub AnswerGet {
     # get answer
     return if !$DBObject->Prepare(
         SQL => '
-            SELECT id, question_id, answer, position, create_time, create_by, change_time, change_by
+            SELECT id, question_id, answer, position, create_time, create_by, change_time, change_by, open_ticket, queue_id
             FROM survey_answer
             WHERE id = ?',
         Bind  => [ \$Param{AnswerID} ],
@@ -156,6 +156,8 @@ sub AnswerGet {
         $Data{CreateBy}   = $Row[5];
         $Data{ChangeTime} = $Row[6];
         $Data{ChangeBy}   = $Row[7];
+		$Data{OpenTicket} = $Row[8];
+		$Data{QueueID}    = $Row[9];
     }
 
     return %Data;
@@ -240,7 +242,7 @@ sub AnswerList {
     # get answer list
     return if !$DBObject->Prepare(
         SQL => '
-            SELECT id, question_id, answer
+            SELECT id, question_id, answer, open_ticket, queue_id
             FROM survey_answer
             WHERE question_id = ?
             ORDER BY position',
@@ -254,6 +256,8 @@ sub AnswerList {
         $Data{AnswerID}   = $Row[0];
         $Data{QuestionID} = $Row[1];
         $Data{Answer}     = $Row[2];
+		$Data{OpenTicket} = $Row[3];
+		$Data{QueueID}    = $Row[4];
 
         push @List, \%Data;
     }

diff --git a/scripts/database/migrations/20240131171910_SurveyOpenTicket.xml b/scripts/database/migrations/20240131171910_SurveyOpenTicket.xml
@@ -0,0 +1,15 @@
+<Migrations>
+    <DatabaseInstall Type="post">
+        <TableAlter Type="post" Name="survey_answer">
+            <ColumnAdd Default="0" Name="open_ticket" Required="false" Size="1" Type="SMALLINT"></ColumnAdd>
+			<ColumnAdd Default="0" Name="queue_id" Required="false" Size="1" Type="INTEGER"></ColumnAdd>
+        </TableAlter>
+    </DatabaseInstall>
+
+    <DatabaseUninstall Type="pre">
+        <TableAlter Type="pre" Name="survey_answer">
+            <ColumnDrop Name="open_ticket"></ColumnDrop>
+			<ColumnDrop Name="queue_id"></ColumnDrop>
+        </TableAlter>
+    </DatabaseUninstall>
+</Migrations>