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chore: update outline-client issue templates #1696

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merged 5 commits into from
Aug 21, 2023
Merged

chore: update outline-client issue templates #1696

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9fcafd8
Update bug_report.md
maddyhof Aug 16, 2023
c58892e
chore: Create support_request template
maddyhof Aug 16, 2023
930a49c
Chore: update question template
maddyhof Aug 16, 2023
b2c1110
Merge branch 'master' into maddyhof-patch-1
maddyhof Aug 18, 2023
5669303
Merge branch 'master' into maddyhof-patch-1
maddyhof Aug 21, 2023
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7 changes: 4 additions & 3 deletions .github/ISSUE_TEMPLATE/bug_report.md
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Expand Up @@ -6,11 +6,12 @@ labels: 'bug'
assignees: ''

---
This issue tracker is for bug reports only. **If you want to request troubleshooting assistance with Outline Manager or Outline Client, please do not submit a bug here. Instead, please contact us using our [support website](https://support.getoutline.org/s/contactsupport).** Developers, please post your questions on the [SDK Discussion board](https://github.com/Jigsaw-Code/outline-sdk/discussions).

**Describe the bug**
A clear and concise description of what the bug is.

**To Reproduce**
**To reproduce**
How can the broken behavior be reproduced?

**Expected behavior**
Expand All @@ -19,11 +20,11 @@ What behavior did you expect?
**Screenshots**
If applicable, add screenshots to help explain your problem.

**Client System (please complete the following information):**
**Client system (please complete the following information):**
- Outline Client Version [e.g. iOS 1.3.1]
- Your Operating System: [e.g. iOS 14.2, Windows 10]

**Submit Feedback**
**Submit feedback**
Please submit feedback through the app and label it with this issue number.

**Additional context**
Expand Down
8 changes: 5 additions & 3 deletions .github/ISSUE_TEMPLATE/question.md
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@@ -1,10 +1,12 @@
---
name: Question
about: The issue tracker is not for questions. Please ask questions at [email protected].
about: Questions about Outline
title: ''
labels: ''
labels: 'question'
assignees: ''

---

The issue tracker is not for questions. Please ask questions at [email protected].
The issue tracker is not for questions.
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I think this could actually be replaced with a link!


If you would like support with Outline Manager or Outline Client, please review the help articles on [support.getoutline.org](https://support.getoutline.org/), and [contact us](https://support.getoutline.org/s/contactsupport) if you need further assistance. Developers, please post your questions on the SDK [Discussion board](https://github.com/Jigsaw-Code/outline-sdk/discussions).
11 changes: 11 additions & 0 deletions .github/ISSUE_TEMPLATE/support_request.md
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@@ -0,0 +1,11 @@
---
name: Support request
about: Get help troubleshooting an issue
title: ''
labels: 'customer support'
assignees: ''

---
The issue tracker is not for support requests.

If you would like support with Outline Manager or Outline Client, please review the help articles on [support.getoutline.org](https://support.getoutline.org/), and [contact us](https://support.getoutline.org/s/contactsupport) if you need further assistance. Developers, please post your questions on the SDK [Discussion board](https://github.com/Jigsaw-Code/outline-sdk/discussions).
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This template could also be replaced with a link!

Also, check out the SUPPORT.md file: https://docs.github.com/en/communities/setting-up-your-project-for-healthy-contributions/adding-support-resources-to-your-project

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There are a number of files we should probably create in the name of community health: https://docs.github.com/en/communities/setting-up-your-project-for-healthy-contributions/creating-a-default-community-health-file

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Since there are 3 separate places to direct people, I couldn't think of a single link that would suffice. What did you have in mind?

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We could just list the three links directly in the template chooser!

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Since these are the set of template changes we agreed to in the doc, are you comfortable with us implementing them as written and then we can always iterate on them going forward?

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Yep! That's why I approved it. Feel free to merge!

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