As an omnichannel administrator, you can configure and manage omnichannel email inboxes or email accounts for the email channels.
To set up a new email inbox:
- Go to Administration:
- Click Email Inboxes:
- Click + New Email Inbox:
Enter the following details:
- Add Name of the email inbox
- Specify the Email address
- Assign it to a Department; it is optional
- Configure SMTP server
- Toggle switch Connect with SSL/TLS; it is optional
- Configure IMAP server and
- Toggle switch Connect with SSL/TLS for IMAP**;** it is optional
- Hit Save
Your email inbox is set up and, your agents can receive emails within Rocket.Chat now, as shown below:
