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Livechat triggers is a setting that opens the livechat widget on your website automatically. Your visitor will not have to go and open the widget. Livechat Trigger will open the widget for them. |
To access Livechat Triggers settings:
Go to Omnichannel panel settings, as shown below:
Livechat Triggers menu appears, as shown below:
- Hit New Trigger.
On the New Trigger screen:
- Enable your new trigger.
- Please select whether you want to run it for each visitor or want it to be a recurring pop-open. (e.g., If your user goes to a different website and comes back to the same website, it pops-open)
- Name your new trigger.
- Mention its description.
- Choose whether you want your livechat widget to pop-open once the user visits a particular page of your website in Condition.
Or if you want to open it after a set time elapsed for the user while being on the page.
Mention the time in seconds.
- Mention the Action you want your livechat widget to take. For now, there is only one option of sending a message to the visitor.
You can also select if you want to impersonate the next available agent in the queue or use a bot/custom agent.
Type your message.
- Hit Save.
Your new livechat trigger is saved, as shown below:
- Hit Remove.
- Click Yes.
