After you log in and wish to start taking omnichannel chats, you can make yourself Available as an omnichannel agent by clicking the Chat button, as shown below:
You can now see the omnichannel chats queue and are available to take the chats:
Click the Queue button to see the current omnichannel chats queue:
as shown below:
All the chats you are currently serving as an omnichannel agent appear in your queue:
{% hint style="info" %} As soon as you close them, they will disappear from the queue. {% endhint %}
If you have been assigned multiple departments, you can sort them department wise, as shown below:
