From 59d0d2b9e57eb2bb951c5809159c7de67e05c266 Mon Sep 17 00:00:00 2001 From: eczheng <56087205+eczheng@users.noreply.github.com> Date: Fri, 19 Jul 2024 11:12:20 -0600 Subject: [PATCH] Update troubleshooting-resources.md Added troubleshooting for transitioning journals. --- orcid/en/troubleshooting-resources.md | 12 ++++-------- 1 file changed, 4 insertions(+), 8 deletions(-) diff --git a/orcid/en/troubleshooting-resources.md b/orcid/en/troubleshooting-resources.md index 059963a9b5e8..70232b68025e 100644 --- a/orcid/en/troubleshooting-resources.md +++ b/orcid/en/troubleshooting-resources.md @@ -4,17 +4,13 @@ title: Troubleshooting the ORCID Plugin for OJS and OPS # Troubleshooting -## How to solve problem with pre-plugin typos +## How to remove pre-plugin unauthenticated ORCID iDs -For journals transitioning from a manually-entered ORCID iD field to using the ORCID plugin, pre-plugin typos may cause validation errors. +For journals transitioning from a manually-entered ORCID iD field to the ORCID plugin, unauthenticated ORCID iDs will prevent publication. If you see this error message, please follow [these steps to remove unauthenticated iDs](./troubleshooting-resources#remove-unauthenticated-orcid-ids). -Pre-plugin, users are able to enter their ORCID iDs into an open textbox. After the plugin, the ORCID iD field is controlled and must comply with format requirements. If a pre-plugin manually-entered ORCID iD does not comply with the format requirements, and the journal activates the plugin, the typo will be “locked” in place and cause errors. +![OJS error message saying unauthenticated ORCiDs for contributors detected.](./assets/unauthenticated_ORCIDs_error.PNG) -For example: if a user enter `http` instead of `https` in front of their ORCID iD, or forget to enter `https://orcid.org` prefix. - -Therefore, it’s a good practice to review active submission’ ORCID iDs prior to activating the plugin, to ensure that all manually-entered iDs conform with the correct format. - -As a retroactive workaround: the Journal Administrator can temporarily deactivate the plugin, fix or delete the ORCID iD in quest, and re-activate the plugin. This should be done as quickly as possible. +You may also want to [invite contributors to connect their ORCID iDs](./using-plugin#editors-can-invite-contributors-to-connect-their-orcid-ids-to-the-publication). ## Make sure your plugin is up to date