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viewticket.tpl
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viewticket.tpl
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{if $error}
<div class="alert alert-error">{$LANG.supportticketinvalid}</div>
{else}
<div class="page-header">
<h1>{$LANG.supportticketsviewticket} #{$tid}</h1>
</div>
{if $errormessage}
<div class="alert alert-error fade in">
<button class="close" data-dismiss="alert">×</button>
<h4 class="alert-heading">{$LANG.clientareaerrors}</h4>
<ul>
{$errormessage}
</ul>
</div>
{/if}
<h2>{$subject}</h2>
<div class="row textcenter">
<div class="span3">
<div class="well well-small">
<h3>{$LANG.supportticketsubmitted}</h3>
{$date}
</div>
</div>
<div class="span3">
<div class="well well-small">
<h3>{$LANG.supportticketsdepartment}</h3>
{$department}
</div>
</div>
<div class="span3">
<div class="well well-small">
<h3>{$LANG.supportticketspriority}</h3>
{$urgency}
</div>
</div>
<div class="span3">
<div class="well well-small">
<h3>{$LANG.supportticketsstatus}</h3>
{$status}
</div>
</div>
</div>
<div class="marginbottom">
<a href="supporttickets.php" class="btn" title="{$LANG.clientareabacklink}">{$LANG.clientareabacklink}</a>
<button class="btn btn-primary" onclick="$('#replycontainer').slideToggle();">{$LANG.supportticketsreply}</button>
{if $showclosebutton}<a href="{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&closeticket=true" class="btn btn-danger" title="{$LANG.supportticketsclose}">{$LANG.supportticketsclose}</a>{/if}
</div>
<form method="post" action="{$smarty.server.PHP_SELF}" enctype="multipart/form-data" id="replycontainer" class="well{if !$smarty.get.postreply} hide{/if}">
<input type="hidden" name="tid" value="{$tid}">
<input type="hidden" name="c" value="{$c}">
<input type="hidden" name="postreply" value="true">
<div class="row-fluid">
<div class="span4">
<label for="name">{$LANG.supportticketsclientname}</label>
{if $loggedin}
<input class="span12 disabled" type="text" id="name" value="{$clientname}" disabled="disabled">
{else}
<input class="span12" type="text" name="replyname" id="name" value="{$replyname}">
{/if}
</div>
<div class="span4">
<label for="email">{$LANG.supportticketsclientemail}</label>
{if $loggedin}
<input class="span12 disabled" type="text" id="email" value="{$email}" disabled="disabled">
{else}
<input class="span12" type="text" name="replyemail" id="email" value="{$replyemail}">
{/if}
</div>
</div>
<div class="row-fluid">
<div class="span12">
<label for="message">{$LANG.contactmessage}</label>
<textarea name="replymessage" id="message" rows="12" class="span12">{$replymessage}</textarea>
</div>
</div>
<div id="attachements">
<h3>Attachements</h3>
<input type="file" name="attachments[]">
</div>
<script type="text/javascript">
{literal}
function extraAttachment() { $("#attachements").append('<div><input type="file" name="attachments[]"></div>');}
{/literal}
</script>
<a href="#" onclick="extraAttachment();return false;"><img src="images/add.gif" alt="add icon" class="valigntop"> {$LANG.addmore}</a>
({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})
<div class="textcenter">
<button class="btn btn-primary" onclick="$('#modalpleasewait').modal();">{$LANG.supportticketsticketsubmit}</button>
</div>
</form>
<div class="ticketreplys">
{foreach from=$descreplies key=num item=reply}
<div class="well well-small nomarginbottom">
<span class="pull-right">{$reply.date}</span>
{$reply.name}
{if $reply.admin}
<span class="badge badge-important">{$LANG.supportticketsstaff}</span>
{elseif $reply.contactid}
<span class="badge badge-info">{$LANG.supportticketscontact}</span>
{elseif $reply.userid}
<span class="badge badge-info">{$LANG.supportticketsclient}</span>
{else}
<span class="badge badge-info">{$reply.email}</span>
{/if}
</div>
<div class="ticketreply clearfix">
<p>{$reply.message}</p>
{if $reply.attachments}
<hr>
<h4>{$LANG.supportticketsticketattachments}</h4>
<ul class="unstyled">
{foreach from=$reply.attachments key=num item=attachment}
<li>
<img src="images/article.gif" class="valigntextbottom" alt="article"> <a href="dl.php?type={if $reply.id}ar&id={$reply.id}{else}a&id={$id}{/if}&i={$num}">{$attachment}</a>
</li>
{/foreach}
</ul>
{/if}
{if $reply.id && $reply.admin && $ratingenabled}
<div class="pull-right">
{if $reply.rating}
{$LANG.ticketreatinggiven}
<span class="rating">
{foreach from=$ratings item=rating}
<span{if $reply.rating gte $rating} class="selected"{/if}></span>
{/foreach}
</span>
{else}
{$LANG.ticketratingquestion}
<span class="rating interactive">
{foreach from=$ratings item=rating}
<span><a href="viewticket.php?tid={$tid}&c={$c}&rating=rate{$reply.id}_{$rating}" title="{$rating}"></a></span>
{/foreach}
</span>
{/if}
</div>
{/if}
</div>
{/foreach}
</div>
<div class="modal hide fade in" id="modalpleasewait">
<div class="modal-header textcenter">
<h3><img src="images/loadingsml.gif" alt="{$LANG.pleasewait}" class="valignbaseline"> {$LANG.pleasewait}</h3>
</div>
</div>
<script type="text/javascript">
{literal}
$(function() {
$('.rating.interactive').mouseleave(function() {
$(this).children().removeClass('selected');
});
$('.rating.interactive span').mouseover(function() {
$(this).addClass('selected');
$(this).prevAll().addClass('selected');
$(this).nextAll().removeClass('selected');
});
});
{/literal}
</script>
{/if}