Action required by 4 March 2025 ci-release

[richardlau]

https://cloud.ibm.com/classic/support/event/details/162467655

Event Description
IMS 2024 Announcement Closures: DAL09 - POD3 and POD4 ======================================================================

Subject: Time-sensitive action required: Datacenter modernization announcement

Thank you for your business and trust in IBM as your valued business partner and cloud provider. We’re committed to your success and prioritizing your experience within our datacenter infrastructure.

We have made significant investments in our new IBM Cloud datacenters and Multizone Regions (MZRs) designed to deliver a more resilient architecture with higher levels of network throughput and redundancy with our latest generation cloud technologies.

As part of this modernization strategy, we have made the decision to consolidate select data centers and help our customers shift operations to our newer and higher-capacity facilities, including the decision to close the following datacenter on March 04, 2025. This will not impact any other PODs within DAL09.

• DAL09 - POD3 and POD4

This means you will need to migrate the workloads running in these locations to one of our newer IBM Cloud datacenters before this date – but don’t worry we can help ensure you pay the same or a lower price that you pay today for the same or a better configuration!

For our valued IBM Cloud® platform customers:

We recognize transferring datacenters can be complex and costly, so we are offering:
• Two months free on replacement servers or services in our new datacenters (Promo Code: DCMIGRATE2024) or Four months free when you optimize your IT infrastructure by migrating from Bare Metal to VSI or VPC (Promo Code: UPGRADE2VSI2024).
• The same or a lower price with a same or better configuration.
• Migration assistance. This includes a free architectural consultation with guidance on
recommended configurations to help you transition and maximize solution performance. We have the support of a third-party partner available to help with your data migration at no charge. Additionally, we may be able to help with other migration requirements, depending on your needs

Your action needed:
• Identify impacted servers/services. Contact us through your IBM Cloud
Portal (https://cloud.ibm.com/login) or reach out to the Customer Success team via live chat (https://www.ibm.com/cloud/data-centers?focusArea=WCP%20- %20Cloud%20services%20-%20all%20other&contactmodule) or by phone: (US) 866- 597-9687; (EMEA) +31 20 308 0540; (APAC) +65 6622 2231.
• Migrate your workloads currently running in the impacted datacenters/PODs.
• Free migration assistance is available through our partner Wanclouds
(https://www.wanclouds.net/ibm-request).
• Cancel your servers after migration. After you complete the migration to your new servers, make sure to cancel your existing servers / services. Existing services will continue to be invoiced until cancelled.

Key Milestones:
Between now and the final reclaim date, there are several key milestones to be aware of:
• August 06, 2024: General Announcement Date
• August 06, 2024: No New Account provisioning in impacted data centers.
• October 14, 2024: No provisioning on existing accounts in impacted data centers.
• February 05, 2025: network maintenance: Remaining services in DAL09 PODs 3 and 4
will experience network disruption during the network maintenance. Customers will need
to contact IBM Cloud to restore service.
• February 10, 2025: Final date to submit migration assistance request
• March 04, 2025: DATACENTER CONSOLIDATION DATE: final day to migrate data in
DAL09 PODs 3 and 4

Where can I get more information?

To identify your impacted servers, take advantage of our special offers, or learn about recommended configurations or datacenters, contact our IBM Customer Success team via:
• Live chat (https://www.ibm.com/cloud/data-centers/?focusArea=WCP%20- %20Pooled%20CSM&contactmodule)
• Phone: (US) 866-597-9687; (EMEA) +31 20 308 0540; (APAC) +65 6622 2231
• About datacenter closures on: https://cloud.ibm.com/docs/get-support?topic=get-
support-dc-closure

Thank you for your continued partnership with IBM. If you have additional questions or would like help during this migration, please let us know.

IBM Cloud, Customer Success Team
Devices Affected
infra-ibm-ubuntu1804-x64-1.nodejs.private

The affected machine is ci-release (FWIW despite its infra-ibm-ubuntu1804-x64-1.nodejs.private name, it is running Ubuntu 20.04). We don't have to migrate it urgently, but we should plan to avoid September/October (Node.js 23) and March (Node.js 24).