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Open311 FMS Additional states

Dave Arter edited this page Dec 19, 2018 · 3 revisions

If an Open311 server can handle it, FixMyStreet can send/receive additional statuses besides Open311's standard OPEN and CLOSED. Here is a list of the statuses we send and accept, and how they are mapped on FixMyStreet:

Status from Open311 server State changed to on FixMyStreet
OPEN "open"
CLOSED "fixed" (or "closed" if extended statuses are enabled in FMS' Open311 configuration)
FIXED "fixed"
INVESTIGATING "investigating"
ACTION_SCHEDULED "action scheduled"
IN_PROGRESS "in progress"
NO_FURTHER_ACTION "no further action"
NOT_COUNCILS_RESPONSIBILITY "not responsible"
DUPLICATE "duplicate"
INTERNAL_REFERRAL "internal referral"