Support

If you need any help with anything in the Mollie plugin or want to request a new feature, don't hesitate to contact us. We're always happy to help :)

Before reaching out to us, please make sure to see the available pages in this documentation, that might already explain a few things. This helps you to immediately get an answer, and us to avoid additional support and keep response times as low as possible for cases where help is important ⭐.

• Troubleshooting
• Known Issues
• Compatibility Issues

If none above helped you, please don't hesitate to reach out. We're always happy to help 💙.

German Customers

German customers should use: [email protected]

International Customers

International customers are requested to use: [email protected]

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How to help us?

Logs

We may ask you to provide some Mollie logs of your Shopware system. You can find these in the folder var/log in your Shopware installation, next to the Shopware default logs, and logs of other plugins. The Mollie logs have a prefix "mollie_".

If you want to get more insight on events and errors you might want to open your plugin configuration and enable the "Debug Mode" in the API Section.

Please consider this will use more disk space.

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How was our support?

Please let us know how we did!

We're always trying to give our best and help you as good as possible 🙏.

Your honest feedback helps us to improve our services.

Thank you