For Cycle 13

[leo816]

Summary

Specify the total amount of BSQ you are requesting:

• BSQ requested: 3008

USD requested: 1800 USD
BSQ rate: 0.63 USD per BSQ
BSQ requested: 1800/ 0.63 = 2857 BSQ

The amount of the fee reimbursements: 151 BSQ = 3008 BSQ

Contributions delivered

Mediations

I have mediated 471 cases since the start of this role.
16 cases from the old mediation.
83 cases in November
62 on December
69 on January
61 on February
142 on March
62 on April
24 on May so far

There are many tickets that come from new users and not sure how to proceed. I believe the solution is to have a "most asked questions" bullet point list filled with the most common issues new users face and have that as a way to avoid some of the pointless mediations we are seeing.

• On my case the most common issue I see is still one of the parties not responding, usually the seller.

• A big issue we still haven't taken measures over is the fact that a buyer is able to wait 10 days to make a payment and he will receive no penalty, similarly a seller can wait many days before releasing the btc an as long as the funds don't get to the donation address he will receive his funds like nothing happened. Whenever this happens this makes it a huge impact on the user who is obviously frustrated and has been penalized with time when they did nothing wrong.

Will create a new data directory soon, this one is getting too old. Plus will add as a language Spanish. Talked about it with Steve and it's a good idea that one of the mediators can answer in Spanish so will make sure that stands out for users who find it easier to communicate that way.

Support Agent

I have been available on Keybase everyday dealing with any issues concerning the mediation tickets I've been assigned to or questions of any kind.
Have opened discussions about some bugs bisq was experiencing.

I have been in contact with devs, informing them of any bugs that were occurring or suggestions I had to solve the problems that bisq was facing.
Have made 1 manual payouts.

Fee Reimbursement Agent

• Reassigned new issues to myself and verified all the information provided is correct

• Completed the Batch reimbursement 366 with the help of Sentineo and we were able to make the payout for all the outstanding cases pending since October.
  Finalized the passing on the know-how of the process. Commented it briefly on the Bisq.wiki

bisq-network/support#366 (comment)

Payout of 0.01189702 BTC to users. (151 BSQ)

Contributions in progress

Work goes on daily,
edited the first drafts after Chris suggested some changes on the Bisq.wiki for the following:
https://bisq.wiki/Mediation
https://bisq.wiki/Mediator
created the first draft for the Fee Refund Agent role
https://bisq.wiki/Fee_reimbursement_agent

Roles performed

Mediator: bisq-network/roles#83 (comment) 1000 USD
Fee Reimbursement Agent: bisq-network/roles#76 (comment) 300 USD
L1 Support Agent: bisq-network/roles#64 (comment) 500 USD

Provide links to your monthly report on any roles you are responsible for.

[cbeams]

@leo816, I see that this is still marked [WIP], but given that today is the deadline, I've reviewed this anyway and it looks good to me, so my team lead review is complete and I approve this request. Please submit your DAO proposal and paste the transaction ID here as a comment when complete, thanks.

[MwithM]

Remember this:

Please submit your DAO proposal and paste the transaction ID here as a comment when complete, thanks.

[leo816]

thank you,
Proposal Tx ID: 1d18f941a63fd3bf950808382152b7cc80c0279dbf8dcbe79a2aec5f91152c32

[MwithM]

was:accepted