Reset 2FA Token

[Belnando]

I have used the command line script to reset my 2fa token and was expecting a new QR so that I can scan and create the new token at logon to RMM. This does not happen, I still get the usual logon, requesting a token rather than showing me the QR.

Secondly when I ran the script it gave me a setup key that I can insert manually... where does that go?

Thanks for your support.
Belnando

[dinger1986]

My suggestion on this would be to discuss on discord so you can share screenshots etc

[Belnando]

OK

[wh1te909]

assuming you're running python manage.py reset_2fa <username> it should print a barcode, see screenshot below

the setup key is provided in case the barcode doesn't print for whatever reason (not sure why it's not printing for you, maybe try using a different terminal emulator like putty). You have to enter that setup key in your authenticator app, not sure which app you're using but it should give you the option to enter a key instead of scanning a qr code.

[dinger1986]

Check docs for error 400

[golg3]

Can I turn off two-factor authentication?

[dinger1986]

No

[golg3]

I couldn't find a solution from the 400 error documentation.

[dinger1986]

https://docs.tacticalrmm.com/troubleshooting/#cant-login-on-server-after-first-setup

[Belnando]

Thanks.. I got it going. I did a clean reinstall for the sake of following and understanding the steps more precisely. I understand the process much better now. I will keep an eye on the QR side of things going forward. Thanks Belnando

…

On Sat, Sep 18, 2021, 2:40 PM Dan ***@***.***> wrote: assuming you're running python manage.py reset_2fa <username> it should print a barcode, see screenshot below [image: Screen Shot 2021-09-18 at 11 33 53 AM] <https://user-images.githubusercontent.com/7434746/133905098-63ec1076-4e0f-44bb-8d4b-f4b355b0f65d.png> the setup key is provided in case the barcode doesn't print for whatever reason (not sure why it's not printing for you, maybe try using a different terminal emulator like putty). You have to enter that setup key in your authenticator app, not sure which app you're using but it should give you the option to enter a key instead of scanning a qr code. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#721 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AC7Q2DMCYREAZMQLNS4AXL3UCTMILANCNFSM5EIPTIQQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[ccasalicchio]

I've ran the following:

su - tactical
python /rmm/api/tacticalrmm/manage.py reset_2fa xyz

and got this error:

Traceback (most recent call last):
  File "/rmm/api/tacticalrmm/manage.py", line 10, in main
    from django.core.management import execute_from_command_line
ModuleNotFoundError: No module named 'django'

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/rmm/api/tacticalrmm/manage.py", line 21, in <module>
    main()
  File "/rmm/api/tacticalrmm/manage.py", line 12, in main
    raise ImportError(
ImportError: Couldn't import Django. Are you sure it's installed and available on your PYTHONPATH environment variable? Did you forget to activate a virtual environment?

[ccasalicchio]

nevermind...
had to do first

cd /rmm/api/tacticalrmm
source ../env/bin/activate

[dinger1986]

lol was just about to say!

https://docs.tacticalrmm.com/management_cmds/#reset-a-users-password

top of page has that info :)

[lorranerr]

Excelente, rodei python manage.py reset_2fa admin e consegui redefinir.

[JackBHz]

fala pessoal fiz o processo na linha de comando e consegui redefini, porem cada vez que eu leio o qr code da uma informação diferente e o tento colocar a chave manualmente e não passa na tela de autenticação. vcs tem algum leitor de qr especifico?
no mias vlw

[silversword411]

I Google translated your question, but please use English

This is a TOTP compatible code, so any authenticator app will work.

Bitwarden, or Google authenticator or Microsoft authenticator