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Erro "Need IsVisibleForCustomer" #217

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marcelofmatos opened this issue Oct 11, 2022 · 0 comments
Open

Erro "Need IsVisibleForCustomer" #217

marcelofmatos opened this issue Oct 11, 2022 · 0 comments

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@marcelofmatos
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No módulo CustomerServiceCatalog ao criar o chamado de auto atendimento o sistema apresenta erro ao criar o artigo.

Need IsVisibleForCustomer

Encontrei o traceback do erro:

ERROR: OTRS-CGI-74 Perl: 5.30.0 OS: linux Time: Tue Oct 11 16:15:50 2022
 Message: Need IsVisibleForCustomer!

 RemoteAddress: 10.0.1.4
 RequestURI: /otrs/customer.pl?Action=CustomerServiceCatalog;Subaction=SelfAnswered;Service=Financeiro::D%C3%BAvidas%20nos%20valores%20a%20declarar::O%20que%20comp%C3%B5e%20o%20total%20da%20folha%20de%20pagamento;ServiceID=140;FAQID=4;CustomParam0=Sim

 Traceback (168): 
   Module: Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleCreate Line: 187
   Module: Kernel::Modules::CustomerServiceCatalog::Run Line: 210
   [...]

ligerosmart/Kernel/Modules/CustomerServiceCatalog.pm

Line 210 in 6a5f436

my $ArticleID = $ArticleBackendObject->ArticleCreate(

É nesse parâmetro %Article que não está indo com o IsVisibleForCustomer

O esperado é que o artigo seja criado e marcado com o IsVisibleForCustomer=1
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@marcelofmatos