diff --git a/src/www/messages/en.json b/src/www/messages/en.json
index eacd84198f0..aa6c5c9a02c 100644
--- a/src/www/messages/en.json
+++ b/src/www/messages/en.json
@@ -13,6 +13,8 @@
   "contact-view-exit-cannot-add-server": "The Outline team is not able to assist with adding a server. Please try the troubleshooting steps listed {beginUrl}here{endUrl} and then contact the person who gave you the access key to troubleshoot this issue.",
   "contact-view-exit-connection": "The Outline team is not able to assist with connecting to a server. Please try the troubleshooting steps listed {beginUrl}here{endUrl} and then contact the person who gave you the access key to troubleshoot this issue.",
   "contact-view-exit-no-server": "The Outline team does not distribute free or paid access keys. {beginUrl}Learn more about how to get an access key.{endUrl}",
+  "contact-view-exit-open-ticket": "We are currently experiencing high support volume and appreciate your patience. Please do not submit a new request for this concern. If you have additional information to provide, please reply to the initial email about this request.",
+  "contact-view-intro": "Tell us how we can help. Please explain your issue in detail and do not enter personal information that is not requested below.",
   "contact-view-issue-cannot-add-server": "I am having trouble adding a server using my access key",
   "contact-view-issue-connection": "I am having trouble connecting to my Outline VPN server",
   "contact-view-issue-general": "General feedback & suggestions",
@@ -21,7 +23,7 @@
   "contact-view-issue-no-server": "I need an access key",
   "contact-view-issue-performance": "My internet access is slow while connected to my Outline VPN server",
   "contact-view-issue": "Outline issue",
-  "contact-view-open-ticket": "We are currently experiencing high support volume and appreciate your patience. Please do not submit a new request for this concern. If you have additional information to provide, please reply to the initial email about this request.",
+  "contact-view-open-ticket": "Do you have an open ticket for this issue?",
   "data-collection": "Data collection",
   "disconnect-button-label": "Disconnect",
   "disconnected-server-state": "Disconnected",
@@ -56,6 +58,7 @@
   "language-page-title": "Select a language",
   "learn-more": "Learn More",
   "licenses-page-title": "Licenses",
+  "no": "No",
   "non-system-vpn-warning-detail": "Most browsers connect automatically with Outline, some do not.",
   "non-system-vpn-warning-title": "Verify your browser connection",
   "tray-open-window": "Open",
@@ -124,5 +127,6 @@
   "unreachable-server-state": "Unreachable",
   "unsupported-cipher": "Unsupported cipher",
   "update-downloaded": "An updated version of Outline has been downloaded. It will be installed when you restart Outline.",
-  "version": "Version {appVersion}"
+  "version": "Version {appVersion}",
+  "yes": "Yes"
 }
diff --git a/src/www/views/contact_view/index.ts b/src/www/views/contact_view/index.ts
index e2f34fc9722..7da66e0e06b 100644
--- a/src/www/views/contact_view/index.ts
+++ b/src/www/views/contact_view/index.ts
@@ -110,17 +110,17 @@ export class ContactView extends LitElement {
   private readonly openTicketSelectionOptions: Array<{
     ref: Ref<Radio>;
     value: boolean;
-    label: string;
+    labelMsg: string;
   }> = [
     {
       ref: createRef(),
       value: true,
-      label: 'Yes',
+      labelMsg: 'yes',
     },
     {
       ref: createRef(),
       value: false,
-      label: 'No',
+      labelMsg: 'no',
     },
   ];
 
@@ -133,7 +133,7 @@ export class ContactView extends LitElement {
     const radio = e.target as Radio;
     const hasOpenTicket = radio.value;
     if (hasOpenTicket) {
-      this.exitTemplate = html`${this.localize('contact-view-open-ticket')}`;
+      this.exitTemplate = html`${this.localize('contact-view-exit-open-ticket')}`;
       this.step = Step.EXIT;
       return;
     }
@@ -202,9 +202,7 @@ export class ContactView extends LitElement {
   }
 
   private get renderIntroTemplate(): TemplateResult {
-    return html`
-      <p>Tell us how we can help. Please do not enter personal information that is not requested below.</p>
-    `;
+    return html`<p>${this.localize('contact-view-intro')}</p>`;
   }
 
   private get renderForm(): TemplateResult | typeof nothing {
@@ -240,13 +238,13 @@ export class ContactView extends LitElement {
       default: {
         return html`
           ${this.renderIntroTemplate}
-          <p>Do you have an open ticket for this issue?</p>
+          <p>${this.localize('contact-view-open-ticket')}</p>
 
           <ol>
             ${this.openTicketSelectionOptions.map(
               element => html`
                 <li>
-                  <mwc-formfield label=${element.label}>
+                  <mwc-formfield .label=${this.localize(element.labelMsg)}>
                     <mwc-radio
                       name="open-ticket"
                       .value="${element.value}"