Department descriptions

[inghamn]

With a large enough set of categories and departments, city employees often do not know which department should handle a ticket. It would be useful to display descriptive information about each department on the "Reassign Case" ( tickets/assign ) screen.

It would need to be a new field, as just adding more text to the departments name will show up everywhere on the site. That would be way too verbose, and not so nice.

[charlesbrandt]

This is in response to a request from James Hall and Michael Chase who specifically want to see clarifying language after Water Quality, T&D, and Meter Services in the drop down window when someone is assigning the uReport to someone. They were thinking something like:

Water Quality (taste, odor, or appearance issues)
T&D (water main breaks)
Meter Services (low or no water pressure)

Once this feature is complete, we'll want to configure those descriptions accordingly.